Navidium Shipping Protection
While we hope you never need to cancel an order, we completely understand things happen! Within 24 hours of orders being placed you can edit or cancel your order as needed as long as your order hasn't been fulfilled. Please email us at firstname.lastname@example.org with "CHANGE ORDER" as the subject line.
PLEASE NOTE: If your order ships within that 24 hour time period we can not make changes to your order.
We understand returns are going to happen and we want to make that process seamless for you. If for any reason at all, you are not fully satisfied with your purchase, you may return it for a refund or store credit (not including original shipping) within the 14 day window after orders are delivered!
We know (I do it too) you will order size ups for your babes, PLEASE be sure to fully and thoroughly inspect each item upon receiving because the 14 day window still applies. We quality check everything but we are human and might miss something from time to time.
Please note that defective items MUST be reported within 14 day after receiving.
Returned goods must be delivered back to us unwashed, unused, and in its original packaging. It must be in the condition you received it in order to receive a refund or store credit for the original purchase price. The original shipping fees (if any) will not be refunded.
Due to the limited availability of our items, we may not be able to replace with the same design/size/style from your return but we will have a limited amount of styles held back to do our best for any warranty issues that may come up.
If you are a new shopper with us, we offer a welcome code “WELCOME10”
Please understand that this is for new customers only. If we see this code being used with a different email address but going to the same physical address we are entitled to cancel the order completely. Please understand we are a very small business and this code isn’t intended for multiple uses.
Thank you so much for understanding this.
Orders placed in AK or HI qualify for free shipping at $150 or more.
We ship using USPS and UPS. All additional taxes and duties will be at the responsibility of the buyer. Due to COVID some international shipping methods now have additional surcharges to certain areas. Buyer will be responsible for those if they do occur.
ESTIMATED SHIPPING TIME
We are estimating everything to leave our facility within 3-5 business days. Shipping times are longer after new collections drop and may take up to 10 days depending on order volume.
Placed an order and need to change the shipping address?
If you are needing your order shipped to a different address that is not on file when placing the order, please email us at email@example.com
With the headline “PLEASE CHANGE SHIPPING ADDRESS”
While we cannot guarantee it, I will always do my best to get them where they need to go!
PLEASE NOTE! Shipping around major holidays may take longer than usual. Please understand that our postal service gets completely overwhelmed around this time (Especially with COVID) So it is expected that there will almost certainly be some sort of delays.
We are not responsible for any lost or stolen packages. If for any reason you are having difficulty tracking a package, please feel free to reach out to our support team at firstname.lastname@example.org.
IDK what this is or why we bought it (I was in a rush). There were no issues so... its great?